NeoSpin Privacy Policy

At NeoSpin, we respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This policy explains how we collect, use, store and protect the information you share with us when you register, log in or play at NeoSpin. By creating an account, using the NeoSpin login, or accessing NeoSpin via desktop, tablet or our mobile browser app, you agree to the practices described below.

Who We Are

Our platform is operated by Metlait SRL, a company registered in Costa Rica, and we hold an e-gaming licence issued by the Tobique Gaming Commission. Paysafe transactions on our site are processed by Tronabriz Limited. Here at NeoSpin, we operate independently dispute resolution through EGIS, which functions under the regulations of the Tobique Gaming Commission, should you ever have an unresolved complaint regarding your data or account.

Information We Collect

We collect several categories of information to provide you with a secure and personalised experience. When you complete your NeoSpin register process, we ask for identifying details, and throughout your time with us we gather further data related to your activity.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather payment information when you use any NeoSpin deposit or NeoSpin withdrawal method, including crypto wallet addresses, card details, or e-wallet identifiers
• We record KYC documents such as proof of identity, proof of address and proof of payment, which may be submitted in Latin or Cyrillic script
• We track your gaming activity, including bets placed on NeoSpin slots, NeoSpin pokies, live casino tables and sports betting markets
• We log technical data such as IP address, device type, browser version and session information
• We store your communications with our support team, including live chat transcripts and emails

Bonus and Promotional Data

If you use a NeoSpin promo code or claim a neospin bonus code such as NEO1, NEO2, NEO3 or NEO4, we process the relevant wagering and deposit information needed to administer the neospin no deposit bonus, free spins, cashback and loyalty rewards correctly. We also track your Complimentary Points balance and loyalty status so we can award loot boxes and wheel-of-fortune prizes appropriately.

How We Use Your Information

Our use of your personal data is limited to legitimate operational, legal and security purposes. We at NeoSpin never sell your personal information to third parties for marketing purposes unrelated to our services.

• We use your data to verify your identity and comply with anti-money-laundering and KYC obligations
• We process your information to manage your NeoSpin deposit and NeoSpin withdrawal requests, including crypto, e-wallet, card and bank transfer transactions
• We use activity data to calculate loyalty points, VIP status, cashback and bonus eligibility
• We analyse gameplay patterns to detect fraud, bonus abuse or suspicious account behaviour
• We contact you regarding account security, pending withdrawals, or changes to our terms
• We may send you marketing communications about new promotions, provided you have not opted out

Legal Basis and Retention

We process your data based on the performance of our contract with you, our legitimate business interests, compliance with licensing and anti-fraud obligations, and, where applicable, your consent. Our NeoSpin Casino retains account data for as long as necessary to meet regulatory, tax and dispute-resolution requirements, including the one-year period within which arbitration claims in Costa Rica must be filed. If your account becomes inactive for 12 consecutive months, we apply a monthly dormancy fee, and we continue to retain your records in line with our legal obligations even if your account is dormant or closed.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the NeoSpin app-like mobile browser experience, remember your preferences, and keep you securely signed in after a NeoSpin login. Our cookies also help us understand how players interact with NeoSpin slots, live casino games and our sportsbook, so we can improve performance and personalise content. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our site.

Sharing Your Information

We share data only where necessary and with appropriately vetted partners.

• We share payment details with processors such as Tronabriz Limited and our banking, e-wallet and cryptocurrency partners to complete transactions
• We share information with certified game providers, including Evolution, Pragmatic Play, NetEnt, Play'n GO and others, strictly for game functionality and fairness verification
• We disclose data to regulators, auditors or law enforcement where required under our licence conditions or applicable law
• We may share information with our ADR provider, EGIS, if you file a formal complaint
• We never share your data with unrelated third parties for resale or unsolicited marketing

International Data Transfers and Restricted Territories

Because our NeoSpin platform serves players across Australia, New Zealand, Canada, Norway, Germany, Austria, Switzerland and other approved markets, your data may be processed outside your country of residence. We take appropriate safeguards during such transfers. Please note that we do not knowingly process personal data from residents of restricted countries listed in our terms, and we prohibit the use of VPNs to bypass our geographic restrictions; any attempt to do so may affect your account status and associated winnings.

Data Security

We use encrypted data transfer and industry-standard security measures to protect your information across every NeoSpin casino login session, deposit and NeoSpin withdrawal request. Our internal access controls limit who within our organisation can view sensitive account data, and we regularly review our systems to reduce the risk of unauthorised access, loss or misuse of your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honouring them wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You may withdraw consent at any time where we rely on consent as our legal basis

To exercise any of these rights, you can contact our support team at support@neospin.com or reach us through live chat, available 24/7, or via our contact form.

Children's Privacy

Our services are not intended for anyone under the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered, we will close the account and remove the associated data in accordance with our obligations.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We encourage you to review this page periodically. Continued use of your NeoSpin account after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, your NeoSpin register details, or any aspect of this privacy policy, please reach out through our 24/7 live chat, email us at support@neospin.com, or use our contact form. Our team is here to help you understand how your information is protected whenever you play at NeoSpin.