NeoSpin Terms and Conditions

Welcome to NeoSpin Casino. These terms and conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood and agreed to be bound by the rules set out below. At NeoSpin, we operate under a licence from the Tobique Gaming Commission, and our platform is owned and operated by Metlait SRL, a company registered in Costa Rica. If you do not agree with any part of these terms, you must not use our services.

Company Information and Licensing

NeoSpin is operated by Metlait SRL, registered under the laws of Costa Rica, No. 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Paysafe transactions are processed by Tronabriz Limited. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Should any dispute arise that we cannot resolve directly, you may contact our alternative dispute resolution provider, EGIS, at disputes@egis-adr.com. All disputes are subject to arbitration in Costa Rica, and any claim must be filed within one year of the event giving rise to it.

Eligibility and Restricted Territories

We accept players from Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland and other permitted jurisdictions. Our Neo Spin platform is not available to residents of Afghanistan, Bahrain, Belarus, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Georgia, Gibraltar, Greece, Iran, Iraq, Israel, Japan, Latvia, Libya, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and several other restricted countries listed in our full compliance documentation. For players in Sweden, we do not offer bonuses, promotions, VIP programs or loyalty point exchange. We prohibit the use of VPNs to circumvent geographic restrictions, and any attempt to do so may result in confiscation of winnings. You must be of legal gambling age in your jurisdiction to register at NeoSpin.

Account Registration

To access our games, you must create an account and provide accurate, complete and up-to-date information. We at NeoSpin reserve the right to verify your identity at any time. Our know-your-customer (KYC) process requires valid ID, proof of address and proof of payment, which may be submitted in Latin or Cyrillic script. We may also request phone or video verification. If verification is not completed within two weeks, your account may be locked. You may only hold one account with us; duplicate accounts will be closed, and any associated funds may be forfeited.

Currencies and Account Settings

Our internal operating currency is EUR. We support EUR, USD, AUD, CAD, NZD, NOK, BTC, BCH, ETH, LTC, USDT, XRP, DOGE, TRX, ADA and BNB. We do not offer fiat-crypto exchange, and your account currency can only be changed after completing the first stage of our welcome bonus. Once selected, your currency cannot be freely altered.

Deposits and Withdrawals

Here at NeoSpin, we provide 18 deposit options, all free and instant, including Visa, Mastercard, Skrill, Neteller, Paysafecard, Flexepin, MuchBetter, MiFinity, Interac and a wide range of cryptocurrencies. Our minimum deposit requirements vary by currency, starting from 20 EUR/USD, 30 AUD/CAD/NZD, or equivalent crypto amounts. For withdrawals, we offer 13 methods including e-wallets, bank transfers, Interac and crypto options, with minimum withdrawal amounts beginning at 30 EUR/USD. Bank transfers and Inpay require a minimum of 500 EUR. We apply daily, weekly and monthly withdrawal limits depending on your chosen currency, and amounts exceeding a method's limit will be paid in instalments. Progressive jackpot wins are paid in full and do not count toward these limits.

Each deposit must be wagered three times before a withdrawal request can be processed; failure to meet this requirement may result in a processing fee or a refused withdrawal. Our standard pending time is up to 24 hours on busy days, with withdrawals processed within 72 hours of approval. Cashout times vary: e-wallets, Interac and crypto are instant after approval, while bank transfers take 1–5 banking days. If your account remains inactive for 12 months without login or play, we will apply a €25 monthly dormancy fee.

Bonuses and Promotions

Our NeoSpin Casino bonus offerings include a Total Welcome Pack of 300% up to €7,000 plus 300 free spins across your first four deposits, as well as a Highroller First Deposit Bonus, Daily Cashback, Wednesday Free Spins, Weekend Reload and sports betting freebets. Unless otherwise stated, bonuses are valid for 14 days and carry a 40x wagering requirement on deposit bonuses and free-spin winnings. The default maximum bet while wagering is €6.5 / $7 / A$10, and maximum winnings from bonus funds are capped at €10,000 or currency equivalent. Game contributions toward wagering differ: slots contribute 100%, while table games, live casino, lottery and other games contribute only 5%. Certain titles, including jackpot slots, EGT games and select named slots, are excluded from bonus play. Only one bonus may be active at a time, and real-money funds are used before any bonus balance. We reserve the right to void bonuses in cases of suspected bonus abuse, including patterns where bonuses reach 70% of deposits across 5–9 deposits or 50% across 10 or more deposits. Bonuses and promotions are not available to players in Sweden.

Loyalty Program and VIP Status

Our Neospin Loyalty Program automatically enrols you at registration and includes 16 status tiers, from Colibri to Lion, each offering loot boxes, cash rewards or wheel-of-fortune prizes. Complimentary points are earned through real-money slot and table play, and status rewards carry a 3x wagering requirement with a maximum bet of €6.5 / $7 / A$10. VIP players at NeoSpin receive exclusive bonuses, access to VIP-only tournaments, early access to new games and a dedicated personal manager. We may suspend or remove VIP status if no deposit is made for 30 consecutive days.

Games and Fair Play

We at NeoSpin offer over 5,800 games, including slots, live dealer tables, jackpot games, table games, specialty titles, lottery and sports betting, sourced from more than 80 certified providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO and Big Time Gaming. We use encrypted data transfer and certified random number generation to ensure fair outcomes. Please note that NetEnt and Amatic are not available to players in Australia, and Play'n GO and Pragmatic Play are not available in Sweden. We reserve the right to void any winnings resulting from a technical malfunction, software error or exploitation of a game bug.

Responsible Gambling

We are committed to promoting responsible gaming and offer tools such as deposit limits, self-exclusion and account closure upon request. If you believe you may have a gambling problem, we encourage you to contact our support team for guidance and assistance in setting appropriate limits on your account.

Customer Support

Our support team is available 24/7 via live chat, email at support@neospin.com, and our online contact form. We provide customer service in English and offer a dedicated personal manager for our VIP players. Whether you need help with a NeoSpin login issue, a deposit, or questions about a NeoSpin bonus code, our team is ready to assist you.

Changes to These Terms

We may update or amend these terms and conditions at any time to reflect changes in our services, regulatory requirements or business practices. We recommend reviewing this page periodically. Continued use of our NeoSpin account after changes are posted constitutes your acceptance of the revised terms. By using our services, you agree that we may enforce these terms, including suspending or closing accounts found to be in breach of our policies.